Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for choosing Lizzie Baby. Every order is carefully prepared and packaged with love. We appreciate your support of our small business and are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 2–4 business days (Monday through Friday, excluding holidays).

During new product launches, sales, or holiday seasons, processing times may be slightly longer. If this happens, we'll keep you informed by email.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times after your order has shipped:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: Available at checkout (when offered)

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Free Shipping

We offer free standard shipping on orders of $50 or more (before taxes and after discounts) within the continental United States.

Shipping Address Accuracy

Please double-check your shipping address before placing your order.

Lizzie Baby is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error, contact us as soon as possible. We'll do our best to update your order before it ships.

Lost, Stolen, or Delayed Packages

Once your package has been handed over to the shipping carrier, delivery is under the carrier's control.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking around your property and with neighbors
  • Contacting the shipping carrier directly
  • Waiting 24–48 hours, as packages are sometimes marked as delivered before arrival

If you still need assistance, please contact us and we'll do our best to help.

Damaged Orders

If your order arrives damaged or leaking, please email us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping box and packaging

We'll review your claim promptly and arrange a replacement or refund when appropriate.

International Shipping

At this time, Lizzie Baby ships within the United States only.

We look forward to expanding to additional locations in the future.

Questions?

If you have any questions about your order or shipping, we're here to help.

Email: lizziebabybalm@outlook.com

Thank you for supporting Lizzie Baby. We're honored to be part of your family's journey and appreciate your trust in our products.