Returns & Refunds

At Lizzie Baby, every product is handcrafted with care using thoughtfully selected ingredients to provide gentle care for your little one. Because our products are personal care items intended for babies, we have a few guidelines to help ensure the safety and quality of every order.

Returns

We gladly accept returns of unused, unopened products within 30 days of the delivery date.

To be eligible for a return:

• The product must be unopened and unused.
• The item must be in its original packaging.
• Proof of purchase or order number is required.

Once your return is received and inspected, we'll notify you of the status of your refund. Approved refunds will be issued to your original method of payment.

Non-Returnable Items

For the health and safety of our customers, we cannot accept returns or exchanges on products that have been:

• Opened
• Used
• Tampered with
• Marked as final sale or clearance

Damaged or Incorrect Orders

We carefully inspect every order before it leaves our studio. However, if your package arrives damaged, leaking, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

We'll work quickly to replace the item or provide a refund if appropriate.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a damaged product.

Customers are responsible for return shipping costs unless otherwise approved.

Questions?

We're committed to providing exceptional customer care.

If you have any questions about your order or our return policy, please contact us at:

Email: lizziebabybalm@outlook.com
Website: www.lizziebaby.us

Thank you for supporting Lizzie Baby. We're honored to be part of your family's journey.